The Public Programs Coordinator (PPC) will be responsible for the administration of public programs which includes the logistics of programming and producing events. The PPC works closely with the Director of Public Programs and the Creative Producer and Manager of the R&D Store to produce programs that fulfill the mission of the department and MASS MoCA. The PPC prioritizes department operations and takes responsibility for addressing situations promptly.

The Coordinator assists the Public Programs Director and Manager with department invoicing, material orders, and contracts. They also coordinate the travel and hospitality of visiting contractors, artists, and temporary hires.

This position requires strong organizational skills, interpersonal literacy, and time management.

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Duties and Responsibilities

Public Programs:

• Draft descriptions of programs for review by PP and Communications and Content departments prior to distribution.
• Reserves spaces and completes PP Department Event Summaries for distribution to other departments.
• Collaborating with all departments to learn the ins-and-outs of scheduled programs, including the spaces where events can occur, as well as audio, visual, and other software needs.
• Coordinate with Visual Arts, Visitor Experience, and Communication & Content departments to schedule all-staff tours of new exhibitions.
• Coordinates event promotion with the Communication & Content department.
• Coordinates program photo and video documentation.
• Works with Visitor Engagement and Box Office to prepare for all programs.
• Coordinate evaluation needs; maintain evaluation records; and plan evaluation of future programs.
• Coordinates special projects and events as required, including staffing events and coordinating volunteers and staff.
• Attends all mandatory department meetings/training.
• Act as a tour guide for exhibitions and docent orientations as needed.
• Works closely with the Education Coordinator and provides backup to each other.
• Performs all other Public Program administrative duties as assigned.

Administration:

• Provides administrative support to the Director of Public Programs.
• Coordinates artist schedules, travel, and housing.
• Assist with grant administration including oversight of project details and implementation to ensure grant compliance, grant reporting. 
• Oversee weekly invoices and order supplies.
• Coordinate contracts and payments for consultants, artists, and temporary hires.
• Responds courteously and professionally to both phone calls and emails from patrons and other departments in a timely manner.
• Maintains constituent records, including personal information, donation or membership records, and ticket records.
• Provides high-quality customer service, remaining professional, personable, and engaging to all museum visitors.

Requirements

This is a full-time entry-level position. The ideal candidate will have a Bachelor’s degree preferred or equivalent experience in education, art administration, art history, or the performing arts and at least 1 year work experience is preferred. The candidate should be skilled as an effective communicator and have strong writing skills; can work independently, but also as a team player; has an outgoing, positive personality and a knack for connecting with people of many backgrounds. Committed to DEAI (diversity, equity, accessibility, inclusion) work and fostering a sense of belonging, dignity, and justice for all visitors.

This position requires strong organizational skills, interpersonal literacy, and time management.

Work Conditions:

• This position requires ability to work a flexible schedule, with availability on weekends and holidays, and for events, programs, and festivals, including those after museum hours
• The majority of the workday is spent indoors, but occasional special events, exhibitions, and/or festivals may require working outdoors and in inclement weather

Physical Requirements:

• For employment at MASS MoCA, candidates must be fully vaccinated against COVID-19. Proof of vaccination will be required for employment.
• Must be able to wear PPE as needed.
• This role can primarily be performed while seated. This role routinely uses standard office equipment and desks and workspaces are able to accommodate a wheelchair.

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Represented.

Non-exempt. Minimum starting rate of $18.00/per hour