Job Description:
                   

Reporting to the Dean of Teaching and Learning, the LMS Administrator serves as a key member in Berkshire Community College's academic technology efforts. The position is responsible for training and providing support to faculty in their use of a variety of technologies. It would include technology needed by faculty related to teaching and learning and technology used by staff in performing their jobs. This role collaborates with other Teaching and Learning Innovation staff, BCC faculty, and Digital Commons staff in developing equity-minded training and supporting instructional programs on campus. The LMS Administrator serves as the main campus administrator of BCC's Learning Management System, Moodle. In addition, the position creates and offers individual, small group and on-demand training and support materials for faculty around the effective use of the college's instructional technologies, especially the Learning Management System, Moodle, and navigating the online learning environment.

Essential Functions:

• System Administrator to Teaching & Learning Platform and External Digital Tool Integrations
• Manages BCC's cloud-based Learning Management System, Moodle and LTIs and other applications used with Moodle. 
• Serves as primary vendor contact for Moodle and provides front-line system support.
• Manages version updates and change requests with vendors.
• Works closely with Information Technology to coordinate the platform and vendor relationships.
• Administrates additional applications and troubleshoots issues as needed.
• Maintains BCC course listings on the Massachusetts Colleges Online (MCO) website by adding new courses and sections when necessary.

General On-Demand Technology Support

• Addresses technology-related questions and concerns of faculty and staff in a timely manner.
• Goes beyond basic solutions to troubleshoot and resolve user issues; works with other support teams on-campus, like IT and Digital Commons, as needed.
• Provides one-on-one consultation and training to faculty and students on all aspects of the LMS. Works with faculty to build out their course sites in the LMS.
• Demonstrates sensitivity to the user's learning needs and technological skill level.
• Must be comfortable navigating varying levels of technological skill sets.

Faculty and Staff Training

• Develops equity-minded trainings, tutorials, user guides and other instructional resources to support faculty in the use of BCC's instructional technologies and successfully navigating the online learning environment. 
• Proactively designs and develops training documentation with step-by-step directions in written and multimedia formats.
• Supports faculty in the effective integration of instructional technology into the physical and virtual teaching and learning environment.

Research and Development

• Keeps current with common and emerging educational technologies. Makes recommendations for effective integration of these technologies within best teaching and learning practices. 
• Quickly learns and adapts to emerging technology applications on both Mac and Windows platforms.
• Seeks out information on new solutions for existing and developing needs.
• Collaborates with any department upon request in the development, design, and potential delivery of training materials related to their specific needs. 

Requirements:
                   

Minimum Training and Experience

Bachelor's degree, preferably in Instructional Technology, Educational Technology, information technology or a related field; 2 years' experience and/or training involving areas of assignment, which may include educational technologies, instruction, LMS administration and helpdesk support or an equivalent combination of education, training, and experience.  

Required Qualifications: 

• 1 - 3 years or more of experience in LMS administration, Moodle preferred, or other LMS platforms, such as Canvas, Blackboard, or Brightspace.
• Working experience in using and supporting various instructional technologies and tools, such as multimedia and course authoring tools, web conferencing platforms, and content management systems. 
• Practical experience with Microsoft Office (Word, Excel, PowerPoint and Access). Experience with spreadsheets and simple databases that allow for building and analyzing sets of data.
• Demonstrated ability to effectively integrate teaching technologies into instruction.
• Demonstrated ability to develop and lead technology training for adult learners.
• Knowledge of instructional design principles and learning theories.
• Strong communication, collaboration, and interpersonal skills. 
• Ability to effectively manage multiple projects and priorities in a fast-paced environment. 
• Strong problem-solving and analytical skills. 
• Ability to learn new technology platforms quickly and independently.

Additional Information:
                   

Source of Funding: State
Salary:   $76,730.94 (per AFSME contract) Grade 23; Full time; Benefited
Area of Assignment: Academic Affairs
Effective Date: May 20, 2024
Class Specification Title: EDP Systems Analyst III

Massachusetts Class Specifications for the EDP Systems Analyst series are available on the Massachusetts Department of Higher Education Website.

Pursuant to the Clery Act of 1990 a copy of Berkshire Community College's security report is available on the BCC Website.

BCC is committed to providing an inclusive learning and working environment that values the diverse backgrounds of all people and encourages applications from individuals whose experiences and perspectives model the opportunities and success derived from a college education.

Berkshire Community College is an affirmative action/equal opportunity institution and does not discriminate on basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service, and national origin in its education programs or employment.  All inquiries concerning application of the above should be directed to the Title IX Coordinator and Affirmative Action Officer, 1350 West Street, Pittsfield, MA 01201.

Application Instructions:
                   

To apply, submit a cover letter and resume by visiting the Berkshire Community College Job Board. 

Closing Date: June 3, 2024

About Berkshire Community College:
                   

Built on 180 acres of meadows, orchards, wetlands, and forest only minutes away from downtown Pittsfield, Berkshire Community College reflects the natural and cultural diversity and richness of the Berkshires. Steeped in the New England tradition of compassionate individualism, we value independence, academic freedom, and the readiness to lend a helping hand. We are committed to providing an exceptional education and a wide range of opportunities that meet the diverse needs of our nearly 2000 students and our community through college transfer, workforce and career pathways, partnerships, and lifelong learning. Students and instructors enjoy active learning settings, current classroom technology, a professional recording and video production studio, pool and athletic facilities, a teaching kitchen, ten science labs, a supportive suite of student services, and an additional, interdisciplinary citizen science space, the Berkshire Science Commons.

Berkshire Community College encourages evidence-based teaching and helps faculty members avail themselves of many professional development opportunities, from frequent in-house training, and teaching-and-learning workshops to discipline-specific conferences. Within Academic Affairs, we seek to cultivate an atmosphere of collegial and collaborative learning focused on equitable student outcomes and inclusive relationships that promote curiosity and joy. Faculty and staff create innovative programs and opportunities that provide the knowledge and skills for students to thrive as globally minded, engaged community members and perpetual learners to better position students for successful transfer and employability. Therefore, we desire candidates who are student-centered, experienced with integrating high-impact practices within their teaching, skillful in online learning, and recognize that all members of the college community play a part in student learning and success.

About Berkshire County

Berkshire County is unique. Nestled in the Marble Valleys of the Northern Appalachians, the Berkshires offer a remarkable variety of scenery and natural settings, inviting year-round outdoors activities at any skill level. The natural beauty is complemented by a lively arts scene, from the world-famous Tanglewood summer music festival to fascinating museums and a host of galleries and grassroots collaborations. Industry, too, has a long history in the region, Berkshire Community College being prominently involved in innovation and workforce development. The proximity to major metropolitan centers, Boston, New York City, and Montreal all within easy driving distance, contributes to the Berkshires' very special blend of rural and urban.